Customer Service FAQ

How do I schedule a service call?
All of our Field Service Representatives are scheduled through our office in California. Please contact the Service Department by phone at 1-800-445-0912 (USA) or +1-650-522-2100 (International) or by e-mail: service@coen.com

Do all of your service representatives come from California?
The Coen Division Field Service Representatives live throughout the North American continent. Whenever feasible, the local representative nearest your area will be scheduled.

How much does it cost for service?
Service costs are based on per diem rates plus expenses. Please contact our Service Department for pricing information.

How much lead time do I need to schedule a start-up or maintenance call?
We prefer a minimum two week lead time to schedule a representative for equipment start-up. Please contact us as early as possible with tentative dates for new projects. We can allocate the time in our schedule, even if the date is not yet definite.

Maintenance calls are scheduled on an as-needed basis by our customers whenever possible.

How do I know if my Coen equipment is meeting emissions, making capacity or running efficiently?
We have extensive documentation on Coen equipment sales and installation. Our Service Department can assist you with your inquiries.

Where can I get parts for my Coen unit?
Our Aftermarket Parts Department has knowledgeable staff, stocked inventory and superior manufacturing capabilities to meet your parts needs. See our Aftermarket Parts section for more information.

Do you have information available for my equipment?
Yes. We maintain documentation and prints of our equipment. Please contact our Service Department with your request for information.

Can I get a copy of records from a service visit?
The service department can send a copy of a service report/data to you upon request.